"Simona at the hotel information office"
I have to comment on the younger staff at this hotel. Simona at the hotel information center was superb and went out of her way to help me on my stay. She gave me information that was more friend to friend versus hotel staff and the points of interest she recommended were excellent.
Carlos at the information office was exempliary as well. Combined their energies kept me smiling my entire stay.
"Paradise on earth"
I've been there a lot of times and until now I can't go anywhere else because people there are amazing and very nice. Staffs at the reception are really funny, thanks to Andres to be that nice and all the team! Animation... Wow! Carlos you did a really good job your team and you keep going! It feels like a second home for me to be there can't wait to come back as soon as possible! Yo regresa pronto amigo ! Buen dia :)
"Large resort was clean and well-kept!! Excellent service and food!!"
5 days at this resort in late January with a friend who had to stay on a "gluten-free" diet. Everyone went above and beyond to accommodate us. Chef Alberto(Cocoa) and Chef Guajardo(Maria Bonita).. superb taste and presentation!! Marco Antonio Sierra and Victor at the Concierge desk were so wonderful, as were all the hotel staff we encountered. They went to great length to find that special request. Jesus (gym) so attentive and polite! Edel (Cocoa bar) so friendly and fun! (p.s. thanks for the bracelet!) Carlos(Mexican caf) we adore you!! Each visit he remembered the gluten allergy...had meals ready before we sat down!! Noe (Maria Bonita) and Guadelupe and Ana (buffet) you warned me about the habanero sauce for my "machaca"...but it was so good!! I know they still laughing at me! Roberto(buffet) Thanks for keeping the delicious coffee flowing every morning!! Awesome service and beautiful people everywhere we went!!
"Grand Oasis Resort cancoon Mexico"
The Hotel was very comfortable and the staff so accommodating. The food was very good . The staff Gabriel, Marco, Irwin ,Carlo were very friendly and helpful We had no problem with the room restocking the fridge or getting fresh towel or beach towels Very Pretty I would go back
Stayed here as it was recommened and glad we did. Room was comfortable and the free mini bar top up each day was a treat. Plenty of bars around the resort, swimming pools were pretty good as well and the beach was stunning. We went for the all inclusive and had some awesome food at the Mexican and Italian restaurants. Staff were friendly everywhere and could mix some mean cocktails. Definitely a party vibe during the day, would probably keep kids away from the lap dancing and other rauncy comps they had during the day but no complaints from me! Quietened down a lot at night but could still have a few chilled beers near the beach and the coyote ugly bar always had a crowd. If you were after a more relaxing style holiday with fewer hammered college students I would stay somewhere quieter and further south on the yacutan. Really enjoyed our stay though.
I have stayed at this resort twice this year! Both times I really enjoyed myself, I'm not saying the rooms were the best I have seen but they were worth the price we paid. I plan to visit again next year.
Grand Oasis Cancun was just a great experience for my friend and I. The resort was phenomenal. Not only the resort was amazing, the staff was very welcoming. Most of the staff were great specially Hassan Ali the manager of the food department; Hassan Ali is the to go to guy in Grand Oasis Cancun for sure. He took the time out of his day to make sure that we enjoy our stay and get the full experience as tourists. Overall and with the help of Mr. Ali, it was a great experience and would do it all over again in a heart beat :)
"You will not want to leave this resort"
I traveled here in 1998 and it was the best all inclusive resort! There was no reason to leave - restaurants and atmosphere were excellent! Hotel was clean, staff was friendly and the beaches were BEAUTIFUL!!!
We visited the grand oasis cancun for a week at the beginning of December this year. It was a great time to go because they resort wasn't packed and there was great weather. Lots of great restaurants and bars to hit up!! Shoutout to Christopher at the front desk for being an allstar. Loved that there was a relaxing side of the pool as well as a crazy party side, and you could visit whichever one you wanted to depending on your mood.
"Great Resort for Party Lovers and Young People"
I spent Nov 29 to Dec 6 at Grand Oasis Cancun, I have to say it is a great resort to party and enjoy time away from the daily routines. If you are going to Cancun to party and just be young again this is probably the best resort in town. The entertainment team is amazing. You don't have to leave the resort to Enjoy Cancun.
The food was good and nothing to complain about, you have so many choices. Very few of the restaurants require booking.
As for drinks, it all depends on the bartender and the tip. However I got what I wanted since I dont drink the water and soft drinks were fine.
By far the best in Cancun, no questions asked. I have been to Cancun 3 times and I have yet to find any resort as good as this.
Things to do in the resort
Go to the VIP area every night, it is a great place to grab a drink and enjoy a good music or book. The place is amazing
Go to Kinky on Thursday night, it is good vib and pole dancers are awesome
"the best ever"
Hey there...this is a greaat resort
Food is good,i love the show at the pyramid so amazing,the room and the service is good
We want to give a special thanks to Andrs the front desk supervisor,he did a rally good job helping us all the time:-) we will back next year for sure gracias andres.
"TRAVEL AGENT REVIEW"
Having viewed many Hotels in Cancun and the Mayan Rivieria I was very impressed with the Grand Oasis Cancun. The hotel offers everything that a 5* Hotel could offer from the friendly staff, nicely decorated guest rooms, ala carte restaurants, snack bars, activities, beach club, spa, and much more. Even though our visit at the Resort was short we did spend 2days at the beach club relaxing, Grisel our server was super! The resort is ocean front with an awesome beach and turquoise blue water. We did try out a couple of the ala carte restaurants and the vip ala carte Careyes Restaurant is a must. The evening shows as others have mentioned are spectular especially the long time running show "El Origen". My husband and I visited the Resort last week and will definitely go back. I would recommend the Grand Oasis Cancun(known as the Entertainment Resort) to singles, couples, and families of all ages. A BIG THANKS to the Manager, Robin Perez for making our visit to the Hotel a memorable one.
"BEST PLACE EVER Grand Oasis Hotel"
I recently stayed at the Grand Oasis Hotel (November 18 - November 22 ) and while there i had the pleasure to meet Mr Hasan Ali , Corporate Director Of Food And Beverage , I was amazed at the personal attention we received from Mr. Ali. He is a great asset to your company, always talking to the guests to assure that they were receiving great service.
Mr Ali always had a smile and a pleasant word for all. I have traveled to over and I have never seen such attention to detail and to the guest as Mr Ali gives.
In my opinion he is a great asset and well respected by all who have the pleasure to meet him.
"Very nice, excellent service"
We found the grounds with the pools and views to be beautiful., The shows at night were spectacular! We visited several restaurants finding the meal at the Careyes excellent with great service. We had the pleasure of meeting the food and beverage director of the Oasis hotels Mr. Ali.He took the time to tell us about the menu and even introduce us to the chef
After dinner he also gave us a brief tour of the hotel greeting others as we went along .
My husband and I celebrated our 25th Wedding Anniversary here at Grand Oasis Cancun. We purchased the 6 day 5 night package on funjet and received 100% of everything we were promised. The hotel was extremely courtesy from check in to check out and everything in between. We give props to Jamie at the Wet Bar Dos Lunas - he is a great asset to your resort. He remembered what everyone was drinking from 1 day to the next. We ate at Careyes, the Deli Sports Bar, Dos Lunas, Cocoa, Sushi Nori and Hacienda Sarape. All were delicious but Hacienda Sarape by far was our favorite we had 2 dinners there.
"Fantastic vacation destination!"
Our visit to the Grand Oasis in Cancun was nothing short of fantastic! We had the good fortune to meet the Corporate Food and Beverage Director Mr. Hasan Ali. During our visit we often saw Mr. Ali talking with the guest, asking if every thing was O.K., always we were met with a smile, a hand shake and a inquiry if all was going great. Mr. Hasan Ali is a great asset, one who is well respected by the staff and guest alike. The service in all the restaurants and lounges was excellent as was the choices of food and drinks. Thank you Oasis and Mr. Hasan Ali for making our vacation something very special. Looking forward to our next visit to Cancun, the Grand Oasis and Mr. Ali.
"GRAND OASIS for the WIN!"
We went as a group of 4 (mid 20s) from Nov 1st-8th and stayed at the Grand Oasis. I personally have been there once before (Oasis Cancun) and loved it. I recommended it to my friends because of the party scene. I was worried that they would not enjoy it how I did (because of reading these reviews). By the end of the trip, they all said, this resort (Grand Oasis) will now be an annual trip! Everyone had a great time!
Upon arrival, we were greeted by the friendly Grand Oasis staff. ALL of them spoke English! On a side note, ALL staff that I spoke to throughout my week spoke English other than the cleaning ladies for the rooms. All waiters, bartenders, lobby, spoke English (unless I was just lucky). Back to arrival, one staff member in particular deserves recognition. PEDRO at the Grand Oasis lobby was incredible. His English is perfect, helpful 10/10, and went above and beyond. I went to him on a daily basis to just say hi because of his service. He helped me get an iron for me the one day so I could iron my dress shirts. Lastly, I learnt he knows Russian as well! If thats not above and beyond service, I do not know what is. We briefly spoke Russian, and he said he is learning because of all the Russian guests they get. I was impressed beyond words.
So the group of 4 of us had 2 rooms. Both rooms were incredible, same floor and 3 doors down. AC worked AMAZING, as well as everything else. Ie Flat screen tv, toilet and bath. 2 pops, 2 beers and 2 waters restocked each day. And I mean if you wanted, you could ask the guy going down the hall with the cart and he would give you a couple. I dont see the big problems. So ya, room, 10/10.
Let me just add, if youre coming to this resort, just book the GRAND oasis. It is sooooooo worth it. No one explains it but basically it is the SAME resort/property BUT the GRAND oasis gets you all the restaurants and you are obviously in the better building (pyramid building middle of resort). Its worth it, plain and simple!
FOOD 10/10. Dont get me wrong, you just have to think ahead a day or 2 so you can try to go to as many of them as possible. Since we went in nov, it was not super busy so we did not even have to make reservations. Marketplace Buffet (Grand Oasis ppl) is AMAZING. Special recognition to ELGIO. He was a waiter there and he always had a smile, helpful and those are the kind of ppl you want working. All others were great but he stood out. I kept reading about the VIP Lounge on the main floor of the Grand Oasis. Very nice place, it is a smaller, more low key restaurant for its Grand guests. They only do breakfast and lunch but its delicious and presentation is a 10. We enjoyed Marketplace and VIP lounge so much that we alternated between the 2 for breakfast and lunch. We went to almost every restaurant, Dos Lunas was incredible as well and they had a nice performance of dancing and singing during meal. We basically went to all restaurants. Lastly, we found out that GRAND guests can do the Careyes. Which is a hidden restaurant (high class) on the main floor of the Grand building. The reservations were 3 days in advance but WHO CARES, youre there for a week. You just need to plan ahead. It was very classy , the food was incredible and service was great.
During the day you have huts set up throughout the resort that serve Sushi, burgers, fries, hot dogs etc. Plus dont forget about all the drinks you can order. You can just do the liquid diet some days ;) Special shout outs to CHRISTIAN the bartender at the Sushi bar. He made great drinks and really friendly.
Our group went for the partying so we loved hanging out at the pool near the stage and Sushi Bar. The music would always be bumping and lots of young people mingling. But I would take walks to other ends of the pool and it would be so nice and quiet where I would see people lounging on more comfortable poolchairs and their kids playing. This resort is so big that you can pick the scene you enjoy!
Before I talk about nightlife, I suggest checking the TV screen on grand oasis lobby that shows all the events set out for the week. Try to check out as many of these and plan other stuff around it. Ie go check out Kinky Night club, watch the performance in the grand oasis itself, 10/10 by the way. We also did Coyote Logo a few nights and it was amazing. Considering this is a bar on the resort, lots of fun. Huge projection screen with music videos, good music, great place overall. We also went off the resort and that was fun but this resort has so much to offer that maximize it!
Special shout outs to Sports Bar because it is also a fun place to just sit and relax. And HENRY at the sports bar is hilarious. Good guy! I will attach some pictures.
I know this is a long one but basically wanted to offer tips on this place. Grand Oasis is the way to go! Lastly, bring some tip money. Why the hell not. It makes your trip so much better. I would always have 1 USDs in my pocket and just give them out at dinners, bartenders, guys buffing the floors, lobby ppl etc. It makes your stay so much better, I personally think they remember. Or maybe I lucked out and just kept getting GREAT service allll week. You will love this resort!
I want to thank Robin Perez Hernandez and his entire staff for yet another wonderful stay. We arrived Oct 25th and left Nov1st. I have been going to Cancun since 1994 and I go several times per year. I will only stay at the Grand Oasis because they have always delivered excellent customer service all around. We stayed in a jr suite where the hot tub came in handy. The room was large, clear and very very cool. Our room was cleaned daily and our frig was stocked daily with bottled water, soft drinks and beer. The bars were around every corner with bartenders ready to serve you. The VIP lounge was excellent from breakfast, lunch, tea time, dinner to lovely cocktails. However, the food was exceptional this time....not one of the many restaurants disappointed. The food was amazing. I really enjoyed the nightly shows along with the onsite nightclubs...sooo much fun! Lastly, the grounds are so well kept...just walking throughout the resort is just beautiful...and the ocean...that ocean is the best and the beach is well kept. This was yet another amazing stay. We will be back in the spring. Take it from someone who has stayed at almost every hotel in Cancun....this hotel with NOT disappoint you!!
We stayed in this hotel for Christmas last year and it was an amazing hotel. There were two main buffet restaurants and some a la carte restaurants as well (mexican, italian and so on). Even when hotel was crowded there was always enough food choises for everyone. The best part was the pool and the beach which I think is one of the best in Cancun. There were 3 bars inside the pool. Hotel staff were great as well they even were bringing you water or Sol bottles up to the room.
Although the hotel itself was great the service was oriented for clientele from the US or Canada so if you are european you have to expect to queue everywhere, even to enter the restaurant or check in/check out and there was no waiter service around the beach or pool. Drinks option are slightly different to european resorts as they did not have Baileys over the Christmas or Jgermeister.
I would definately come back and recommend this to anyone who wants party holiday as it was very lively place during the day and also night. If you from Europe my tip is to get 1 US dollar bills for tipping rather then mexican pesos as the smallest note is 20 pesos which is the value of 1.50US and you can use US money to pay anywhere there.
"Best Trip Ever!"
The Hotel is amazing. The beach is AWESOME! I went 2 times in cancun at the hotel Oasis and it was my best trip. Staff are amazing they are funny! Restaurant are good a lot of variety! I will be back in december for my 3rd time but this time with my family! Amo los Mexicanos! Thank you to Carlos Cruz , Andres Zetina and Artal, You do your best for everybody and i really appreciate that ! Yo voy regresa en diciembre!
"Birthday Week What a great experience ."
This was our 6 trip to Cancun ,It was shocking to see how nice the room was .The hotel personal all spoke english so that was a plus.The food was very tasty too ,we enjoyed the Mexican & Steak house restaurant besides the buffet ,What great service .The activities staff were a lot of fun. The hotel Staff were great from start to finish we really enjoyed our stay here .